Rental Equipment FAQ's
Delivery is additional based on location and size of trucks required. Tax is additional.
The rental period is per event (up to 6 hours). After 6 hours, additional rates may will apply. Equipment is setup, cleaned and tested before event and does not cut into your rental time.
Book Your Date
Fill out the online booking form and we will send you a customized rental agreement (please check your junk folder). To confirm your booking, please read, sign and return the rental agreement. We require a credit card number to confirm the booking; if you do not have a credit card, a 50% refundable deposit will be taken upon booking, in addition full payment will be required 14 days prior to the event.
Payment for Public Events
Full payment is due upon arrival. We require a non-refundable 25% deposit at least 14 days before the event. We accept cash, certified cheques, company cheques, e-transfers, credit cards (credit card payments require a 3.5% service fee). Please make cheques payable to Runamok Amusements. We do not have a fax machine so please return the signed rental agreement via email (scan to PDF), or cell phone picture.
There is no penalty for postponements due to weather (rain or strong wind gusts over 25 km per hour). Your payment can be transferred to a new date. A new date will be determined, based on availability. Cancellations for any other reason require full payment please. All cancelations must be done 24 hours prior to the event in order for the deposit or full payment to be honored.
We are not able to set up or operate during rain, electric storms or wind gust over 25 km per hour. If severe weather moves in during event, we will need to shut down. If the rain clears up, we can re-inflate the unit, dry it off and the children can resume playing. Any lost time due to weather will not be refunded. It is the responsibility of the customer to check the weather prior to their event and cancel or postpone.
Please greet us outside and direct us to the set up area. Please reserve parking space for our trucks close to set up area for delivery and pick up. Please read your rental agreement carefully to make sure we are going to the correct address on the correct date and time.
Our inflatables are professionally installed and tested by a certified TSSA mechanic for your safety. Inflatables take about 30 minutes each to install. We will arrive between 1 and 2 hours before your event starts unless other arrangements are made. Equipment is setup, cleaned and tested before event and does not cut into your rental time.
Late Delivery and Set Up
If we are late to deliver due to the customer (given the wrong address, needing vehicles to be moved, etc.), you will not be eligible for compensation. If set up is done late due to an unmaintained setup area with debris (sticks, animal feces, pooling water, tree branches, electrical cords, underground wiring/pipes, etc.), you will not be eligible for compensation. If we are late to set up due to obstacles not mentioned during the booking process (single doors, stairs, gates, hills, gravel paths, etc.), you will not be eligible for compensation. If we are late due an issue out of the customers control, we will discuss compensation after the event.
Grass is ideal! We can also set up on pavement, cement and indoor floors (not sand, dirt or gravel). Our stakes go 24” into the grass to secure inflatables. Please ensure area is clear of debris, animal feces, and underground cables. Please inform us at time of booking if inflatables are going to be on a hard surface so we can bring a hard surface set up kit (we don’t carry it with us otherwise).
We can provide commercial grade generators at a reasonable cost to power the inflatables. Generators must be ordered ahead of time as we do not carry around extra ones. If you prefer to use electricity, please provide dedicated electric outlets within 100’ of set up area. We provide free extension cords. Older buildings may not have adequate power to supply our large inflatables.
We provide trained operators for the inflatable rides for all public events. You can provide volunteers to operate carnival games, dunk tank and concession machines. We will train your volunteers on the safety rules. For large events, please provide volunteers to assist our operators with crowd control, monitoring the line-ups, taking tickets and washroom breaks. For public events, the operators must have access to a bathroom facility on site. If they do not, the unit will be turned off while they leave the event to find a facility to use within proximity.
Many items can be picked up at our warehouse by the customer. You may need a van, truck or trailer for transportation. Please bring personal identification (driver’s license) and credit card when picking up your items. We will help you load them into your vehicle.
On the off chance that equipment is not working properly, please call us immediately. We will talk you through the problem or bring you substitute items.
We discourage face paint on inflatables because it may rub off on the vinyl and stains other children’s clothes. Please ask children to get their faces pained AFTER they play in the inflatables.
We are T.S.S.A. certified and fully insured to do public events. Inflatable rides are governed by the T.S.S.A. (Technical Standards and Safety Authority). Any inflatables used at a public event such as churches, schools, community centers and local parks must be set up by a TSSA certified company like Runamok Amusements.
We offer liability insurance for free! We can provide certificate of insurance upon request.