Rental Equipment FAQ's
We will gladly match competitor’s written quotes from similar items. Delivery may be additional based on location and size of trucks required. Tax is additional.
The rental period is per event (up to 6 hours). Equipment is setup, cleaned and tested before event and does not cut into your rental time. Regular business hours are between 9:00am and 8:00pm. We are not able to leave our inflatables overnight.
Book Your Date
Fill out the online booking form and we will send you a customized rental agreement within 24 hours (please check your junk folder). To confirm your booking, please read, sign and return the rental agreement within 24 hours.
Payment for Public Events
Full payment is due upon booking. If you prefer, we can accept a non-refundable 25% deposit now and the remaining balance at least 14 days before the event. We accept cash, certified cheques, company cheques, e-transfers, credit cards (credit card payments require a 3.5% service fee). Please make cheques payable to Runamok Amusements. We do not have a fax machine so please return the signed rental agreement via email (scan to PDF), or cell phone picture.
Payment for Private Events and Customer Pick Ups from our Location
Please provide a credit card number for 25% deposit. If you would like to pay cash, we will collect full payment on the day of your event (before set up please). We will refund your 25% deposit on your credit card a few days after your event, once we determine that our items have all been returned in the same condition you got them (i.e. clean and dry). We do not have a fax machine so please return the signed rental agreement via email (scan to PDF), or cell phone picture.
There is no penalty for postponements due to weather (rain or strong wind gusts over 25 km per hour). Your payment can be transferred to a new date. To get a rain credit, please contact us on the morning of your event before 9:00am (before we load the delivery trucks). A new date will be determined, based on availability. Cancellations for any other reason require full payment please.
We are not able to set up or operate during rain, electric storms or wind gust over 25 km per hour. We can still set up if forecast calls for a chance of light showers. If sever weather moves in during event, we will need to shut down. If the rain clears up, we can re-inflate the unit, dry it off and the children can resume playing.
We will call your cell phone upon arrival. Please greet us outside and direct us to set up area. Please reserve parking space for our trucks close to set up area for delivery and pick up. Please read your rental agreement carefully to make sure we are going to the correct address on the correct date and time.
Our inflatables are professionally installed and tested by a certified TSSA mechanic for your safety. Inflatables take about 30 minutes each to install. We will arrive between 1 and 2 hours before your event starts unless other arrangements are made. Equipment is setup, cleaned and tested before event and does not cut into your rental time.
Grass is ideal! We can also set up on pavement, cement and indoor floors (not sand, dirt or gravel). Our stakes go 24” into the grass to secure inflatables. Please ensure area is clear of debris and underground cables. Please inform us at time of booking if inflatables are going to be on a hard surface so we can bring a hard surface set up kit (we don’t carry it with us otherwise).
We can provide commercial grade generators at a reasonable cost to power the inflatables. Generators must be ordered ahead of time as we do not carry around extra ones. If you prefer to use electricity, please provide dedicated electric outlets within 100’ of set up area. We provide free extension cords. Older buildings may not have adequate power to supply our large inflatables.
We provide trained operators for the inflatable rides for all public events. You can provide volunteers to operate carnival games, dunk tank and concession machines. We will train your volunteers on the safety rules. For large events, please provide volunteers to assist our operators with crowd control, monitoring the line-ups, taking tickets and washroom breaks.
Many items can be picked up at our warehouse by the customer. You may need a van, truck or trailer for transportation. Please bring personal identification (driver’s license) and credit card when picking up your items. We will help load them into your vehicle.
On the off chance that equipment is not working properly, please call us immediately. We will talk you through the problem or bring you substitute items.
We discourage face paint on inflatables because it may rub off on the vinyl and stains other children’s clothes. Please ask children to get their faces pained AFTER they play in the inflatables.
We are T.S.S.A. certified and fully insured to do public events. Inflatable rides are governed by the T.S.S.A. (Technical Standards and Safety Authority). Any inflatables used at a public event such as churches, schools, community centers and local parks must be set up by a TSSA certified company like Runamok Amusements.
We offer liability insurance for free! We can provide certificate of insurance upon request.