Our prices include setup of the inflatables but not the delivery. Delivery and Pick are combined and is calculated by the distance from our warehouse and back. It will appear as "Travel Fee" on your order
Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high. Please call our office for a current quote.
No. We arrive early to set up so you get the entire rental time to play.
That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call the Friday before to confirm that someone will be at the party location.
No. Our inflatables should be clean when you get it. Runamok Amusements cleans and disinfects after every rental.
Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 100 feet of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a reasonable cost. Also, parks are usually first come, first serve so get your spot early in the day. You can also rent space in Ottawa parks by visiting the City of Ottawa web site and going to the allocations page.
E-transfer, Cash, Company Cheques, or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash to supply change. Personal cheques are not accepted.
Please check out our policies page for details.
Yes all orders require a 25% deposit. They are fully refundable if you cancel your order at least 8 days prior to your rental date. If you cancel between 2-7 days prior to your rental you will be given a rain check that is good for 1 year.
Please go to each items specific page to find all the details for each inflatable and game. All sizes, setup area requirements and power are listed there.
We need to be able to drive right up to the setup area for our large inflatables. Check the requirements listed with each jump. Also, make sure you have at least a 4 feet of access to the area where it will be set up for the regular inflatables. The jumps can weigh up to 1200 pounds so we need a clear path with ample room.
We can set up on Grass (our favorite and best for the kids), asphalt, and concrete or indoor hard surfaces. Sorry, we can't set up on any type of dirt, sand, rocks or gravel as the constant rubbing will wear through the vinyl jumps.
Yes. There is a link in your receipt once you've ordered or you may contact our office.
Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.